your health & safety is our main priority

PROTOCOLS

Amid the spread of coronavirus (Covid-19) around the globe, the health and wellbeing of our guests, business partners and employees remains our top priority.

To ensure the health and safety of our guests, the protocols we follow at LAS DUNAS are based on the ongoing official guidelines issued by the Spanish authorities. These protocols are implemented into every procedure and service offered to our guests.

FLEXIBILITY

We are committed to flexibility with booking and terms and conditions, and our policies have been updated accordingly.  For bookings made through a travel agent or online booking platform (e.g. Booking.com) please contact your provider directly.

We continue to monitor the evolving situation and will be keeping this policy under review. we are adhering to comprehensive health and safety procedures including all local laws.

CHECK-IN & CHECK-OUT PROCESS

Arrival and departure processes are carried out remotely through the use of key safes at each cave. This process is quick, safe, and, as always, in accordance with the advice issued by Spanish authorities.

Guests are sent comprehensive directions to their cave via email before they arrive. This helps to ensure minimal/no person contact.

CLEANING SERVICE

To guantee comfort and safety for all guests, each cave is thoroughly cleaned with every  new arrival, using appropriate detergents and disinfectants. Furthermore, the caves are sufficiently ventilated for at least 2 hours between departure and arrival. Each cave has antiseptic hand gel as well as disposable masks available.

THANK YOU

These are challenging times - thank you for your trust and we look forward to welcoming you 

Schoolgirl with Mask